FAQ

Pre-Orders

- If an item is available for pre-order, it will always be indicated in the product description (usually along with an estimated ship date). - When you purchase a pre-order item, your card will be charged but your order will not be fulfilled until we get it in stock. - Pre-orders cannot be cancelled - If a pre-ordered item is included in a domestic order along with in stock items, your in stock items will be shipped before the pre-ordered items. - If a pre-ordered item is included in an international order, your entire order will not be shipped out until the pre-ordered item is available. - If you would like your pre-orders to be shipped separately from our products that are in stock, please place 2 separate orders.
What payment methods do you accept?

You can view all available payment methods on the Checkout page.
Can I cancel my order?

Given that we work to fulfill orders ASAP, all orders are final (including pre-order). Please ensure you're confident in your purchase before submitting your order.
What currency are your products listed in?

All our products are listed in EUR.
What if my package was returned to sender?

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.
I never got an order confirmation email and/or shipping confirmation email. What should I do?

An order confirmation email and shipping confirmation email are always sent to the email address you used at checkout. They often times end up in the spam folder, so please check there if you have not done so already.
Do you ship internationally?

Yes! We ship internationally.